Our IS department didn't support Treo 700p or 755p and I suspected that it had to do with our security certificate. Versamail 3.5 is more careful about self-signed certificates than previous versions were – and since 3.5 is installed on the 700p and 755 – these devices won't work without installing the self-signed certificate. It's pretty easy. What you need:
b) The certificate from the company's exchange server. May need to get this from your IS department.
If you are a company IS person reading this – then you can do most of the work for your users. If you are one of those users – and the IS folks have done this for you – follow along from step #2.
- Using the Palm Certificate Modification tool and the .cer file for your exchange server, create a .pdb file. Call this certs.pdb. Follow the directions on Palm's website to do this. Once you're finished – you can delete the modification tool, since (unless you change the certificate) you won't need the tool or the .cer file anymore.
- Have a file called certs.pdb? Double-click on it to launch the Palm install tool (yes – I'm assuming that you have installed the Palm Desktop software and Hotsync manager installed on your PC. If you don't you will need to do so now – using the CD-ROM that came with your Treo, or you can download from the website).
- Open the Versamail application on the device
- Click the drop down menu
- Go to Accounts, Account Setup
- Click New.
- Name the account: MyCompany
- In the mail service drop down box, choose Exchange ActiveSync. Click Next.
- In the username field, enter domainusername
- Enter the network password, click next.
- Enter the full email address: firstname.lastname@example.org
- In the Mail Server field, enter: emailservername.mycompany.com. Click Next.
- You will receive a message regarding the basic setup. Click the advanced button.
- Verify that port 443 is entered. Verify that the box is checked for SSL. Click next.
- Click Done.
- Open the new MyCompany account.
- Click the Sync button.