EMR Survey!

Ok folks .. time to chime on on a little EMR survey for me.  Entirely optional, of course, but your insight would be helpful. and it will only take about 90 seconds of your time.

Thanks! 

Red Sox (Spring) Fever, Pesky’s fractured fibula, Sunscreen

Over the past two weeks, Sam and I have  been to  Killington:

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And we've been to "Fenway – South" .. City of Palms Park in Ft Myers ..

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.. where we spent four great days watching the Red Sox play.  Alas .. Sunday's game against the Orioles was Bronson Arroyo's last game for the Red Sox, which makes us sad.  

Sam got lots of autographs .. we saw Johnny Pesky and wished him well (he broke his leg on Saturday) .. and thanks to little packets of sunscreen that were handed out at City of Palms Park courtesy of the SHADE foundation ..we're just as pale as we were before we left Albany. 😉

The Ethics of Humor?

From this week's NEJM:

…I hope always to uphold the code of proper patient care. But I also realize that to treat a human being well, one must remain human. And therein lies the quandary: How will we ever reconcile our inevitable — and necessary — human imperfections with our desire to abide by the highest standards of professional conduct?

Joking with – and about – patients is a slippery slope.  I often laugh with my patients (somtimes they don't laugh at my adolescent jokes though .. ) … but I do think that humor is part of the connection that is built between people.  It's fun to laugh, and if we can't have fun (just a little) together – then we're really not sharing much are we?   I don't understand why some physicians feel the need to be separate from their patients on some "higher plane" where humor and sadness can't be shared.

But – let's be honest – just as we joke about our friends, siblings and parents – physicians joke about patients too.   Have I ever said something to/about a patient that I regretted?  Yup.  Have you ever said something to/about your best friend that you regretted?  Yup.

But your best friend isn't your customer – and patients are entrusting their physicians to be kinder to them than we are to our friends. 

Or are they?

I recently said something to a patient that offended him.  Physicians do this all of the time.  Most of my "new" patients are escaping from another physician who insulted them in some way – and I'm sure (ok .. I HOPE) that these insults were not intentional.  Usually it comes up in the first few minutes: 

"what brings you here?" 
"Oh – I used to see Dr Smith but he didn't listen to me/insulted me/never called me back."
"I see – well – do me a favor – if I ever say something to you that makes you upset – or if you feel like I'm not hearing what you are saying – tell me so that we can work through it."
"ok"

I usually emphasize that I'm human too.  Sometimes I have a bad day like any other tired, grumpy person.  Sometimes I say something that I think is funny but it's only funny to me – and is offensive to the other human in the room.

oops.  

So when I offended my patient – he e-mailed me a few days later and told me so.

I'm glad he did – because it gave me the chance to explain what I was thinking – and demonstrate to him that I wasn't as insensitive as my silly comment made me sound.

We worked through it – and I do think that our relationship is stronger now.  I know him a bit better and he knows me a bit better – so our mutual goal – his health – can be a common focus again. 

And – yes – we can have some fun while we get there. 

 

RFC3219 – for nerds only

The IANA RFC3219 listing shows who the real early adopters are in the SIP namespace.  Dorks who really want to call me will be able to dial my extension (yeh – right – like I'm going to publish that on the weblog!) at phonehost.slingerlands.com.  (No .. it's not really "phonehost" either)

See the ISN cookbook for more on this and how to get your own.